Safety Accountability
Our Safety SOP, written for you.
We read public feedback: safety is praised, operations need complete transparency. Here is the SOP our Trip Leaders follow — and you can hold us accountable to it.
Before trip: 48h WhatsApp Group
- Hotel category & 2 sample stays shared at booking
- Trip Leader introduction details, contact card, and languages spoken
- Detailed PDF outline of inclusions, exclusions, and itinerary timings
- SOP for special food (Jain, vegan) and medical accessibility constraints
On trip: Daily Safety Audits
- Stays audited for double locks, verified security, and reviews
- Checked drivers and verified transport. No night travel without group consent
- Morning briefing: exact logistics, alternatives, and regional contacts
- Daily wellness and safety checks by the Trip Leader
After booking: Stays & Refunds
- Hotel name confirmed 7 days before (3 days for weekend trips)
- Cancellation slabs disclosed in writing before you pay a deposit
- Refund timeline: 7-10 working days returned to source
- Weather, curfew, or safety change guidelines written clearly
Leader Empowerment SOP
- Trip Leader is authorized to change stays or transport immediately for safety
- Emergency funds kept with Leader for instant changes/detours
- Detailed post-trip audits filled to document operational learnings
- Monthly safety incident reports shared transparently with community
Low group size policy
Low group size policyIf a group size drops below 6, we offer 3 choices:
- Move to the next date with a free upgrade
- Supplement max 10% extra to travel with a smaller group size
- Get a 100% full refund